At the start of the engagement, Access Management Procedures are produced by tailoring the Capgemini standard procedures against the needs of the Service Engagement and the Client specifics. A tailoring guideline is used to facilitate this process. The procedures must be compliant with Capgemini standards and the contractual obligations with the Client.

The Access Management Procedures would contain the set of activities required to efficiently manage Access Management. These procedures would typically include information pertaining to the processes that should be followed for recording, tracking, monitoring, reporting, managing escalations and the overall governance of the access requests.

The Request Fulfillment Manager must identify the appropriate roles and skills that will be needed to work for Access Management. The identified roles should be aligned with the roles defined in the contract and should describe the accountability and responsibility for the key tasks of Access Management.

Establishing these procedures would ensure that the Service Delivery Teams and relevant stakeholders understand and implement the process as per the expectations of Access Management. The procedures should be maintained throughout the entire life of the Access Management, but should be revised if the standard processes are changed or the Client expectations get changed.